Google and other Search Engine Information
Email us

Search Engine News  9-25-04

Google stock is going up ($120) per share.  Current technical problems mentioned below still remain.  No fixes for almost 4 months.
 

Is Google building its own browser based on Monzilla?  We think the answer is yes, as the domain named www.gbrowser.com was registered by Google in April of 2004.

Search Engine News  9-3-04

Many webmasters still frustrated with Google defects, will Google ever fix these bugs?

Please read below for details of technical defects thousands webmasters are complaining to Google about.  Google has not done any major updates to the backlinks and the toolbar in three months, they still are penalizing good web sites unfairly and making terrible mistakes including indexing the wrong urls for sites.  Some of these problems seem related to Google indexing illegal copies of stolen web content.  So if some evil doers illegally copy your content, Google may index the illegal copied web site and give the true owner of the contents web site a duplicate content penalty.  We have seen many cases of this.  Google is rubbing salt into many webmasters wounds.  First someone steals your content, then Google gives them credit for your site and penalizes you.  Then you need to hire an attorney and hope you can get Google to index the correct web site.  :(

Search Engine News  8-19-04

Google opens with mixed signals from the market.

Demand for Google stock was less then expected and the stock went public at $85 per share.

Today Google stock quickly jumped up to $100 per share, a 15% increase from its debut offer.

Google Technical Defects

Below we discuss and show emails describing Google current technical problems and poor help and support.  No search engine company gives any proper or good support.  Yahoo is even worse than Google and has cheated people who paid for lifelong membership in the Yahoo Directory.  Google please do not look at other search engine companies as a model of good customer service.  Look at software companies like Mercury Interactive as a model of how outstanding customer service should be provided.

Copy of Google emails below (edited)

Hi Joezee,

Thank you for the email.

I really appreciate it.

Many webmasters are frustrated because they do not want to do things that
Google does not like, however Google is too vague and changes what they like
or do not like too often without any warning to the webmasters.

These webmasters have good intentions and are happy to fix whatever Google
does not like if Google tells them what the problems are. I talk to these
webmasters everyday and try to help them.

If you use htpcompany.com as a case study it proves what I am saying.

For years I have had good results from Google and have been in the index.
Then 2 months ago after no changes on my part Google indexes the wrong url
for our site.

Clearly this is a Google problem, you can not index xyz.com for htpcompany.com and
say it is my fault if I do not own this domain. This case gets even worse.
Below I show the incorrect url Google indexed for our site, and Google did
correct this. Htpcompany.com was put back in the index with the backllink of
one showing from the wrong url (see below).

Then I asked if the correct backlinks could be shown. Now Google has
dropped htpcompany.com from the index again.

Regarding gototom.com and htpcomapny.com home pages. They are Very different. How
could you or anyone say they are the same (duplicate content). The home
pages are NOT at all the same. Please look at them again and tell me if you
agree with me. I will fix whatever you suggest and appreciate your help.

Furthermore it appears Google is deciding what pages are in the index page by
page. Some of our pages do show up as cached by Google.

The home page of www.htpcompany.com is the most important to me and should
be in the Google index. It does not have duplicate content.

I will look into your other points, however I feel indexing the Wrong url
and then fixing this problem and then dropping htpcompany.com again from the
index is clearly a Google defect.

Also you have sites like ******* , etc. in the Google index with No penalty and
tell me www.htpcompany.com deserves a penalty. I think this is very wrong
and evil.

Again I will look into your points, however gototom and htpcompany do not
have duplicate content on the home pages and I have spent a lot of time
trying delete anything that would cause Google to give us a penalty. So it
seems very strange that Google indexed the wrong url, put us back in the
index then took us out again all within a few weeks.

I look forward to hearing from you.

Thank you.


Kind regards,

Tom Forrest

Phone: 805-493-4450

http://www.htpcompany.com
 

-----Original Message-----
From: Joezee Hatfield [mailto:joezee_hatfield@google.com] - fake Google email, to protect privacy
Sent: Tuesday, August 10, 2004 10:36 PM
To: Tom Forrest
Cc: help@google.com; joezee_hatfield@google.com
Subject: Re: [#11526090] FW: Please Help Fix this Problem -
http://www.google.com/search?sourceid=navclient&gfns=1&ie=UTF-8&q=htpcompany

Editors notes - That least it is nice to receive some response from a real person (customer service 101).  From an SEO perspective please bear in mind that Google or any other search engine company works on solving classes of problems.  So if thousands of people email Google with  the same or similar technical problem hopefully Google will fix their defects.

Below is Google's response and our comments are in Bold.

Tom, some things to consider; it may have something to do with that fact
that you have multiple domains that appear to have substantially
duplicate content on domains such as gototom.com--what is the difference
between gototom.com and htpcompany.com?

What are your talking about, the content is totally different.  Both gototom and htpcompany home pages should be in the Google index like they have been for years, until Google indexed the wrong urls for our site.

There also appears to be large
amounts of cross-linking between your clients and your own sites, such
as the bottom of gototom.com?

This is not correct, you are wrong.  They are only two links to useful pages.  I think you are leading us down the wrong path and again this is a Google defect that should be fixed so we are not unfairly harmed.  It is evil to do this to good and useful web sites like ours.

I think re-reading Google's webmaster guidelines is extremely good
advice from our user support team. Given pages such as
http://www.htpcompany.com/site-map.html that appears to be
auto-generated,

Auto-generating a site map should not cause Google to index the wrong url for a site.  If a site map is manually generated or auto generated should not matter at all.

with links to affiliates programs with anchor text such as

"
Audrey_shopping_4.htm, shopping, online shopping, home shopping, shop,
tax returns, online tax returns, taxes, stores, shopping stores, shopping
mall, telephone longdistance, recruiting, executive search, retained
executive search, consulting, business, sales consulting, marketing
consulting, charities, religion, sport (audrey_shopping_4.htm)
..
These pages are now deleted, and we do not think this caused the problem, we believe it is simply a Google defect that has improperly penalized good and useful web sites.  We have read and received many emails about current Google defects and problems.  So even though Google may have a corporate policy of not doing evil, it appears Google can and does do EVIL, we see many cases of penalizing good web sites and letting Spammers and rip off artists have a field day.  This is EVIL in our opinion.  Look at criminals and spammers like www.mardox.com , if Google wants to make the world a better place penalize spammers and rip off con man like these guys.  No Google just lets these massive spammers alone.  Why?

I think that specific guidelines on that page such as
"Don't participate in link schemes designed to increase your site's
ranking or PageRank. In particular, avoid links to web spammers or "bad
neighborhoods" on the web as your own ranking may be affected adversely
by those links." give good advice.
Joezee

We are not doing anything wrong.

On Tue, Aug 10, 2004 at 07:19:48PM -0700, Tom Forrest wrote:
> Hi,
>
> Your reply is terrible and does not help at all.
>
> >From your reply it appears you did NOT even read all the problems you
have
> caused us below.
>
> If Google's policy is to "not do evil things" you have FAILED horribly in
> my case.
>
> You have done evil and it is EVIL to not let me talk to someone who can
help
> fix this problem.
>
> Can someone there please help me?
>
> Can I talk with a real person, NOT an Internet Ghost?
>
>
> Kind regards,
>
> Tom Forrest
>
> Phone: 805-493-4450
>
> http://www.htpcompany.com

>
>
> -----Original Message-----
> From: help@google.com [mailto:help@google.com]
> Sent: Tuesday, August 10, 2004 1:29 PM
> To: Tom Forrest
> Subject: Re: [#11526090] FW: Please Help Fix this Problem -
>
http://www.google.com/search?sourceid=navclient&gfns=1&ie=UTF-8&q=htpcompany

>
> Hi Tom,
>
> Thank you for your reply. We cannot manually add your site to our search
> results. We recommend that you read our Webmaster Guidelines at
> http://www.google.com/webmasters/guidelines.html. This page contains
> suggestions for creating and maintaining a 'Google-friendly' website. In
> general, webmasters can improve the rank of their site by increasing the
> number of high-quality sites that link to their pages. Please note that we
> do not manually assign keywords to sites, nor do we manipulate the ranking
> of any site in our search results.
>
> In regards to your question about Browse by Name, this feature is an
> automated feature of the Google Toolbar that uses our algorithmic
> technology to match search terms with specific URLs. We do not sell
> keyword matches, nor do we manually assign specific pages to certain
> keywords. Although you cannot buy Browse by Name keywords for your site,
> please keep in mind that our Browse by Name results may change over time
> as the Google index is updated.
>
> We're always working to improve our Browse by Name technology, and we
> appreciate your taking the time to write.
>
> Regards,
> The Google Team
>
>
>
>
> Original Message Follows:
> ------------------------
> From: "Tom Forrest" <tomforrest@htpcompany.com>
> Subject: FW: [#11526090] Please Help Fix this Problem -
>
http://www.google.com/search?sourceid=navclient&gfns=1&ie=UTF-8&q=htpcompany

> Date: Tue, 10 Aug 2004 12:36:18 -0700
>
>
> Hi,
>
> Now we are dropped from the index again.
>
> Please put our web site back and cache the correct url.
>
> We would like to use your new toolbar feature and type "htpcompany" and it
> should go directly to our site.
>
>
http://www.google.com/search?sourceid=navclient&gfns=1&ie=UTF-8&q=htpcompany

>
> I look forward to hearing from you. This problem has been going on for 2
> months now.
>
> Please help us.
>
> Kind regards,
>
> Tom Forrest
>
> Phone: 805-493-4450
>
> http://www.htpcompany.com
>
>
> -----Original Message-----
> From: Tom Forrest [mailto:tomforrest@htpcompany.com]
> Sent: Monday, August 02, 2004 2:26 PM
> To:
> Cc: 'Tom Forrest
> Subject: FW: [#11526090] Please Help Fix this Problem -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:http%3A%2F%2Fwww.htpcompany.com%2F

>
>
> Hello Joezee,
>
> Over a month ago Google indexed the Wrong url for our web site.
>
> Below are copies of emails I sent to Google and replies I received.
>
> It looks like we are back in the Google main index, however the toolbar
> still shows the wrong urls data.
>
> This has been a major problem for our company, because our clients think
> Google gave us a penalty.
>
> Google just indexed the wrong url over a month ago.
>
> What can we do to get this corrected?
>
> Please help us.
>
> Kind regards,
>
> Tom Forrest
>
> Phone: 805-493-4450
>
> http://www.htpcompany.com
>
>
> -----Original Message-----
> From: Tom Forrest [mailto:tomforrest@htpcompany.com]
> Sent: Saturday, July 17, 2004 4:22 PM
> To: 'help@google.com'
> Cc: Tom Forrest; 'toolbar-feedback@google.com'
> Subject: RE: [#11526090] Please Help Fix this Problem -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:http%3A%2F%2Fwww.htpcompany.com%2F

>
> Hi,
>
> It looks like you put us back in the main Google index. Thank you.
>
>
> We still have a major problem because of old incorrect data showing in the
> Google Toolbar.
>
> Please update this and correct the Toolbar. All our clients are phoning
> asking us why Google give us a PENALTY.
>
> Now the toolbar shows us as PR0, it is still showing the backlink from the
> incorrect url (see the bottom of this email) .
>
> Please fix this major problem, showing htpcompany.com as PR0 is
> Destroying
> our business.
>
> We look forward to hearing from you.
>
>
> Kind regards,
>
> Tom Forrest
>
> Phone: 805-493-4450
>
> http://www.htpcompany.com
>
>
> -----Original Message-----
> From: help@google.com [mailto:help@google.com]
> Sent: Friday, July 02, 2004 11:55 AM
> To: Tom Forrest
> Subject: Re: [#11526090] Please fix your defects -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:http%3A%2F%2Fwww.htpcompany.com%2F

>
> Thank you for your reply. It appears that this problem has been corrected.
> We no longer see a cache for www.htpcompany.com. If you are still seeing
> this problem, here's how you can help us figure out what's happening:
> After typing in your query and hitting search, cut and paste the text of
> the URL from your browser's 'Location' or 'Address' field directly into an
> email and send it to us so we can investigate further.
>
> Regards,
> The Google Team
>
>
>
>
> Original Message Follows:
> ------------------------
> From: "Tom Forrest" <tomforrest@htpcompany.com>
> Subject: RE: [#11526090] Please fix your defects -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:ht
> tp%3A%2F%2Fwww.htpcompany.com%2F
> Date: Mon, 28 Jun 2004 15:43:30 -0700
>
> Hi,
>
> Can you please fix this problem (below).
>
> We would prefer to have our correct url cached and indexed.
>
> Google is still caching the wrong url.
>
> Thank you for your help.
>
>
> Kind regards,
>
> Tom Forrest
>
> Phone: 805-493-4450
>
> http://www.htpcompany.com
>
>
> -----Original Message-----
> From: help@google.com [mailto:help@google.com]
> Sent: Friday, June 25, 2004 5:42 PM
> To: Tom Forrest
> Subject: Re: [#11526090] Please fix your defects -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:ht
> tp%3A%2F%2Fwww.htpcompany.com%2F
>
> Hi Tom,
>
> Thank you for your reply. As previously mentioned, the problem should be
> resolved the next time we crawl your site. If you feel that this is an
> urgent matter, however, please let us know and we would be happy to delete
> our current cache of the page in question.
>
> We look forward to hearing from you and being able to assist your further.
>
> Regards,
> The Google Team
>
> Original Message Follows:
> ------------------------
> From: "Tom Forrest" <tomforrest@htpcompany.com>
> Subject: RE: [#11526090] Please fix your defects -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:ht
> tp%3A%2F%2Fwww.htpcompany.com%2F
> Date: Thu, 24 Jun 2004 18:52:26 -0700
>
> Hi,
>
> Thank you for the email.
>
> I really appreciate hearing from you.
>
> However, you are not correct.
>
> There is some problem on your end (Google)
>
> You are caching some old deleted illegal copy of our home page.
>
> Please cache and index www.htpcompany.com
>
> Just look at the url of the page you have cached for www.htpcompany.com
>
> You are caching the wrong web site and url.
>
> The url you are caching is not on my server.
>
> I look forward to hearing from you.
>
>
> Kind regards,
>
> Tom Forrest
>
> Phone: 805-493-4450
>
> http://www.htpcompany.com
>
>
> -----Original Message-----
> From: help@google.com [mailto:help@google.com]
> Sent: Thursday, June 24, 2004 6:01 PM
> To: Tom Forrest
> Subject: Re: [#11526090] Please fix your defects -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:ht
> tp%3A%2F%2Fwww.htpcompany.com%2F
>
> Hi Tom,
>
> Thank you for contacting us. The problem you are reporting is likely due
> to a configuration error that occurred at your webhost at the time we
> crawled your site. If the host inadvertently shows the wrong page for a
> short period of time, and the Googlebot web crawler happens to visit your
> site during that window of time, then our automated crawler confuses the
> two sites.
>
> Googlebot will periodically revisit your site. If the configuration
> problem is fixed, then the problem should correct itself in the next few
> weeks.
>
> We apologize for any inconvenience this may cause you.
>
> Regards,
> The Google Team
>
> Original Message Follows:
> ------------------------
> From: "Tom Forrest" <tomforrest@htpcompany.com>
> Subject: Please fix your defects -
>
http://216.239.57.104/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=cache:ht
> tp%3A%2F%2Fwww.htpcompany.com%2F
> Date: Wed, 23 Jun 2004 09:46:36 -0700
>
> Hi,
>
> You have the wrong page cached for my web site.
>
> Our site is www.htpcompany.com NOT
>
<http://ebooks.shopping-club.biz/purchase/3189/seo-company-ebooks-htp-consul
> ting.html>
>
http://ebooks.shopping-club.biz/purchase/3189/seo-company-ebooks-htp-consult
> ing.html.
>
>
> This is causing us major problems.
>
>


 

Copyright ©  Internet Marketing 1989-2005
All Rights Reserved.

Return to the top of this page